The terms, in plain English.
Effective October 29, 2026; updated November 13, 2026 (builder contact, section 4). These terms cover housup.com, the HousUp app and every report, estimate or introduction HousUp provides. Using them means you agree to what follows. Our attorney is reviewing this page; the commitments on it are the ones we operate under today.
1. Who we are
HousUp is operated by HousUp LLC, Washington UBI 606 307 303, 1010 SE Everett Mall Way, Ste 102, Everett, WA 98208 (“HousUp,” “we”). HousUp is not a contractor, an architect, an engineer, a surveyor, an appraiser, a lender or a law firm, and HousUp does not build. HousUp and its current participating builder in Washington share an owner; you are told so in writing before you sign anything with that builder, and the rest of the fine print is on our program disclosures page.
2. The free property report
The HousUp property report is a preliminary desk study. It is prepared from public records — the county parcel record, your city’s adopted code, flood, slope and critical-area maps, utility service areas, aerial imagery and permit history — by software, with a person checking items the software flags. It is not a survey, an appraisal, a permit, a feasibility certification, a bid, a price, legal advice, or a guarantee that any city will approve any project on any property.
Public records can be wrong, old or incomplete, and conditions a desk cannot see — easements not of record, utility capacity, soils, tree health, covenants, the condition of what is already built — can change every conclusion. The report tells you what it could not confirm and what to ask a professional. Do not buy, sell, borrow, sign a contract or start work on the strength of the report alone. A professional review, including a site visit by a licensed contractor and, where needed, a surveyor or engineer, comes before any scope or price.
Cost figures in a report or on this site are planning ranges drawn from published sources and dated; they are not offers. Any price you can rely on comes from a licensed builder, in writing, under that builder’s own contract.
3. Estimates and other planning tools
Where HousUp offers a project estimator or similar tool, the same rules apply: it produces a planning range from published cost data and what you tell it, nobody has seen the property, and a licensed professional’s written quote replaces it. HousUp sets no price of its own and adds nothing to a builder’s quote.
4. Builder introductions
HousUp introduces a homeowner to a licensed participating builder when the report is delivered, on the agreement given with the request: you tick the contact box on the request form, or your real estate agent confirms you’ve agreed when they request a report for you. HousUp then shares your name, contact details, the property address, what you asked about and your report with one participating builder for your area, who agrees to respond within two business days and may reach out by email, text or phone. You may stop that contact at any time from your project page, by replying to any HousUp email or by writing to [email protected].
Anything the builder then proposes — a visit, a design, a quote, a contract — is between you and the builder, under the builder’s own written agreement and contractor registration. HousUp is not a party to that agreement, does not perform or warrant the work, and does not set, collect or hold any part of your price. You are free to use any designer or contractor, and your price is the same whether or not HousUp or a real estate agent introduced you.
5. Real estate agents
A real estate agent may send a report request on a client’s behalf, with that client’s agreement. Nothing is shared with a builder until the homeowner confirms it. Agents and their brokerage firms take part in HousUp under separate written partner terms; where a brokerage firm receives a referral fee, it is paid under those terms and never by the homeowner. HousUp never pays a real estate licensee directly.
6. What you agree to
- You give true information, and you have the right to ask about the property you submit (you own it, are under contract to buy it, or have the owner’s permission).
- You use the reports, estimates and tools for your own property decisions, not to resell them, scrape the service, or misrepresent them as a professional opinion.
- You will not use the service to harass anyone, to test for weaknesses, or to submit other people’s information without their agreement.
7. Ownership
The site, the app, the software and the report formats belong to HousUp. Your report is yours to keep, share with your agent, your family or any professional you choose, and to print. Public records are public. Photos you upload stay yours; you give HousUp permission to use them to prepare your report and, when a builder is introduced, to pass them to that builder.
8. No warranty
HousUp, the reports and the tools are provided “as is” and “as available,” without warranties of any kind, express or implied, including fitness for a particular purpose, accuracy, completeness or non-infringement, to the fullest extent Washington law allows. HousUp does not warrant that any report is error-free, that any project is buildable or will be approved, that any value or rent will be achieved, or that any builder will respond, perform or price as described.
9. Limit on liability
To the fullest extent the law allows, HousUp and its owners, employees and contractors are not liable for any indirect, incidental, consequential, special or punitive damages, or for lost profits, lost value, lost rent, construction costs, permit outcomes or delay, arising from the site, a report, an estimate, an introduction or anything a builder or agent does or fails to do. For any claim that is allowed, HousUp’s total liability is limited to the amount you paid HousUp for the service in question — for a free report or estimate, one hundred dollars ($100). Some states do not allow certain limits; where that applies, HousUp’s liability is limited to the smallest amount the law permits. Nothing here limits liability that cannot be limited by law.
10. Your responsibility to us
If a claim is brought against HousUp because you gave false information, submitted a property you had no right to submit, or misused a report, you agree to cover HousUp’s reasonable costs of dealing with it.
11. Privacy
How we collect, use, share and delete information is in the privacy policy, which is part of these terms. The exact contact wording you agreed to, or your real estate agent confirmed for you, and the time are kept with your request.
12. Changes, ending, and the law
We may change these terms by posting the new version here with a new date; the version in force when you make a request governs that request. We may decline or stop providing the service to anyone who breaks these terms. These terms are governed by the laws of the State of Washington; any dispute is brought in the state or federal courts for Snohomish County, Washington, and each side pays its own costs unless a court orders otherwise. If any part of these terms cannot be enforced, the rest still applies.
13. Contact
[email protected] · (206) 419-6266 · (206) 941-5967 · HousUp LLC, 1010 SE Everett Mall Way, Ste 102, Everett, WA 98208. The program disclosures page carries the rest of the fine print: what the report is and isn’t, who builds, how figures are sourced, financing, and who pays HousUp.