How we handle what you tell us.

Effective October 5, 2026. Updated November 13, 2026.

1. Who we are

HousUp is a service of HousUp LLC ("we"), 1010 SE Everett Mall Way, Ste 102, Everett, WA 98208. This policy covers housup.com and the HousUp app (app.housup.com and the mobile app).

2. What we collect

From homeowners: name, email, phone, the property address, what you'd like the property to do, anything you tell us about it, and photos if you add them.
From real estate agents: name, email, phone, license and brokerage details, and the requests and messages you send in the app.
About a homeowner, from their agent: name, contact details, the property address and what they'd like to do.
From builders who apply: company and contact details, license or registration, and what you tell us about your work.
Public records about the property, to prepare the report: the county parcel record, zoning and the city’s adopted code, flood, slope and critical-area maps, utility service areas, aerial imagery, and the city or county permit history for the address. These are public; we read them, we don’t change them.
Your choices, recorded with the request: the contact acknowledgment you gave (or your real estate agent gave on your behalf), the exact wording shown, and when.
Basic technical data: device and browser type and IP address, in our server logs. The app uses one cookie to keep you signed in. We don't use advertising cookies.

3. How we use it

To prepare and send reports, answer remodel and waitlist requests, introduce a homeowner to a participating builder when their report is delivered, check in after an introduction (“did the builder reach you?”), follow up on projects, run the partner program (including the records behind referral fees paid to brokerage firms), sign you in and send you account and request emails, and keep the service secure. We don't sell personal information, and we don’t run advertising pixels on this site.

4. Who we share it with

The homeowner and their agent see that homeowner's report.
A participating builder — when you agree. When you tick the box on the request that HousUp and/or a licensed participating builder for your area may contact you, one licensed participating builder for your area receives your name, phone, email, the property address, what you asked about and your report when the report is delivered, and may reach out by email, text or phone. When your real estate agent requests a report for you, they confirm you’ve agreed that HousUp and a licensed participating builder for your area may contact you. You can stop builder contact at any time from your project page, by replying to any HousUp email or by writing to [email protected].
Your real estate agent, if one referred you or sent the request, receives the report and status updates; their brokerage firm receives the referral and payment records.
Service providers that host, email and process information for us, only to provide their service.
Authorities, when the law requires it.

5. Keeping and deleting it

We keep information while it's needed for the service, and records the law or our agreements require (such as consent records and referral payments). Copies of the emails we send about a request are kept in a records mailbox that only HousUp staff can read.

To delete your agent account, email [email protected], or use Delete my account in the app where it's available. We close your sign-in right away and delete your account details within 30 days. A homeowner can ask us to delete their information at [email protected].

6. Security and children

We use encrypted connections and limit access to the people who need it. HousUp is for adults and isn't directed to children.

7. Changes and contact

We'll post any change here with a new date. Questions or requests: [email protected] · (206) 419-6266 · (206) 941-5967 · HousUp LLC, 1010 SE Everett Mall Way, Ste 102, Everett, WA 98208.